Customer Service

Contacting us during working hours (Mon - Fri, 12am - 5pm) you can cancel your order up to 30 minutes after completing the order.

To do this you should call us immediately (the number can be found below) and give us your order number (6K ...).

You can also try later, but if your tracking link has already been created, it's too late.

In this case you can just refuse the package, they will send the package back to us directly. We will reimburse you as soon as the package arrives back at our warehouse.

Understanding which is the best Shake for you is not always that easy. Here is a brief overview on our Protein Shakes to help you understand which one is the best for you:

Understanding which is the best Shake for you is not always that easy. Here is a brief overview on our Protein Shakes to help you understand which one is the best for you:

Whey

Whey protein is known for being readily available to the body and for its high essential amino acid content. These advantages make it the ideal protein after physical strain of strength or endurance training. A supply of protein building blocks is important to accelerate protein synthesis, thus stimulating anabolic (muscle building) processes in the body. Whey protein is naturally gluten-free. May contain traces of gluten due to being produced in an environment with other gluten-containing products.

Shape Shake

The Shape Shake is a bit different. In addition to whey (whey = Whey;)) it also contains 25% casein. Casein is metabolized more slowly and thus keeps you full for longer. In addition, it contains inulin (fiber), which promotes satiety and has a positive effect on your gut health, as well as L-carnitine (amino acid compound), which boosts fat burning and supports you in body shaping. Our Shape Shake offers you the ideal basis for a healthy weight loss or to keep your weight.

Vegan shake

You want to increase your protein intake, but if possible do it without animal products or lactose? Then the vegan protein is right choice for you. We extract the protein from peas, sunflowers, hemp and rice. The special combination of these proteins allows the vegan shake an ideal coverage of all essential amino acids. In terms of biological value, the vegan protein does not have to hide behind its animal counterpart, the whey protein. Depending on how you use the product, you can use it for weight loss or for building muscle.

3K shake

The 3K Shake contains both whey protein, as well as casein and egg white. As a result, this shake ensures both rapid and sustainable protein supply. Combining these three ingredients delivers high-quality proteins over both the short and long term. Whey provides the body with valuable and quickly available proteins immediately after exercising. The 3K Shake is thus ideal for building muscles.

Organic protein

Our organic protein consists of 80% of the long-available casein and 20% of whey protein. In addition, it is 100% organic certified and therefore sweetened exclusively with organic raw cane sugar and flavored with real vanilla or cocoa powder. The ingredients for our organic protein come from certified organic farming and it is therefore perfect for you, if you value a bio-label. It's best to take the protein in the evening to keep your muscles and body healthy for about 7 hours.

We process your order as fast as possible. Unfortunately that also means that you do not have much time to change your address.

The best option is to contact us directly by phone , with your order number and your new address ready :)

If you have received your tracking link, you will not be able to change your address through us. Here you have to contact the shipping service directly.

You can reach us here:

+39 023 54 02 948

Unfortunately, we cannot change a product later, but within our service times you can cancel your order up to 30 minutes after the order has been placed, to give you the opportunity to renew the order.

You can also try it later, but if your tracking link has already been created, it's too late. If you want to send an unopened product back you can also request a return label.

Unfortunately, we cannot change a product later, but within our service times you can cancel your order up to 30 minutes after the order has been placed, to give you the opportunity to renew the order.

You can also try it later, but if your tracking link has already been created, it's too late. If you want to send an unopened product back you can also request a return label.

Understanding which is the best Shake for you is not always that easy. Here is a brief overview on our Protein Shakes to help you understand which one is the best for you:

Understanding which is the best Shake for you is not always that easy. Here is a brief overview on our Protein Shakes to help you understand which one is the best for you:

Whey

Whey protein is known for being readily available to the body and for its high essential amino acid content. These advantages make it the ideal protein after physical strain of strength or endurance training. A supply of protein building blocks is important to accelerate protein synthesis, thus stimulating anabolic (muscle building) processes in the body. Whey protein is naturally gluten-free. May contain traces of gluten due to being produced in an environment with other gluten-containing products.

Shape Shake

The Shape Shake is a bit different. In addition to whey (whey = Whey;)) it also contains 25% casein. Casein is metabolized more slowly and thus keeps you full for longer. In addition, it contains inulin (fiber), which promotes satiety and has a positive effect on your gut health, as well as L-carnitine (amino acid compound), which boosts fat burning and supports you in body shaping. Our Shape Shake offers you the ideal basis for a healthy weight loss or to keep your weight.

Vegan shake

You want to increase your protein intake, but if possible do it without animal products or lactose? Then the vegan protein is right choice for you. We extract the protein from peas, sunflowers, hemp and rice. The special combination of these proteins allows the vegan shake an ideal coverage of all essential amino acids. In terms of biological value, the vegan protein does not have to hide behind its animal counterpart, the whey protein. Depending on how you use the product, you can use it for weight loss or for building muscle.

3K shake

The 3K Shake contains both whey protein, as well as casein and egg white. As a result, this shake ensures both rapid and sustainable protein supply. Combining these three ingredients delivers high-quality proteins over both the short and long term. Whey provides the body with valuable and quickly available proteins immediately after exercising. The 3K Shake is thus ideal for building muscles.

Organic protein

Our organic protein consists of 80% of the long-available casein and 20% of whey protein. In addition, it is 100% organic certified and therefore sweetened exclusively with organic raw cane sugar and flavored with real vanilla or cocoa powder. The ingredients for our organic protein come from certified organic farming and it is therefore perfect for you, if you value a bio-label. It's best to take the protein in the evening to keep your muscles and body healthy for about 7 hours.

Our Shape Packs help you achieve your fitness goals. The Shape Pack is especially recommended for beginners. In addition to the Shape Shake, our bestseller in the area of conscious and fit nutrition, the Shape Pack also contains our Organic Chia Seeds, Organic Protein Porridge, and Organic Coconut Oil. With our Shape Pack you can focus your whole day on your fitness goal when it comes to nutrition. It starts with a delicious Protein Porridge for breakfast. Our Coconut Oil is perfect for frying vegetables, fish, or meat, and Chia Seeds are a great source of dietary fiber that can be mixed with yogurt, quark, muesli, or shakes.

Our Shape Shake doesn't steal your lunch's thunder. Or forbid you from having your beloved snacks. Instead of calorie sins and sugar bombs, sip Shape Shake with pleasure. Whenever you feel like snacking.

Click here for our shape package

The Shape Pack Pro is perfect for advanced fitness nutrition gurus or for anyone who wants to go all out :). In addition to the items from the small Shape Pack, the Shape Pack Pro also includes our Energy Aminos and L-Carnitine, which increase your physical and mental performance. They help motivate you pre-workout, but can also boost your performance at work or in your daily life, which can be pretty stressful too. L-Carnitine stimulates your fat metabolism and thus supports your fit lifestyle. Of course, this is especially effective in combination with exercise. In addition and free of charge you'll also receive the Shape Guide with the Pro Pack. The Shape Guide includes lots of great recipes, workouts, and tips, as well as a nutrition plan and a workout plan. You can also buy the Shape Guide on its own. Find the Shape Pro Pack here.

Here you can find the Pro Package

Our muscle building packages contain an unbeatable combination of products for muscle building. In the normal muscle building package, The Whey provides you with high-quality protein, creatine helps you to increase strength and glutamine you use for a good regeneration after training.

If you want to go all the way when building muscle, then grab the PRO package. Here you get in addition to the whey and creatine also the Energy Aminos, Recovery Aminos and Instant Oats. Energy Aminos increase the supply of nutrients and oxygen to your muscles. Recovery Aminos help you to quickly regenerate your muscles. This way you will be fit for your next training session faster. You can use the instant oats in a shake to slightly increase your calorie intake. Drinking calories is better :) Here you come directly to the package

We process our returns manually and this can sometimes take a while. We will check the returned goods and then transfer the adjusted amount back to you the same way you paid.

If you have not received a refund two weeks after returning your package, please contact us.

Of course it can always happen, that products don't meet your expectations or you can't tolerate them. In this case you can use our money back guarantee. However, this applies exclusively to Whey Protein, Clear Whey, Daily Protein + Focus, 3k Protein, Vegan Protein, Shape Shake 2.0, Vegan Shape Shake, Energy Aminos, Workout Aminos, Recovery Aminos, Creatine Powder, Creatine Capsules, Glucomannan Caps, BCAA Capsules, L-Glutamine, L-Arginine, L-Carnitine, Daily Vitamins, ZN:MG and Cocoa Flavanols. You simply send us the products to the following address:

Foodspring co Fiege Logistics Italia – magazzino 2
Innova Business Park / Foa: Di Benedetto/D’Elia
Via Juan Manuel Fangio 11
20020 Lainate
Italia

As soon as we receive your package, we will check the content and credit you the full purchase amount.

If you would like to return unsealed products to us, you can request a return label from us. We will send it to you by e-mail.

Write us in your mail what order you are referring to and we will send you the desired label shortly afterwards.

For powder and capsule products you do not like, you can use the money back guarantee for up to 4 weeks after purchase.

You simply send us the products to the following address:
Foodspring co Fiege Logistics Italia – magazzino 2
Innova Business Park / Foa: Di Benedetto/D’Elia
Via Juan Manuel Fangio 11
20020 Lainate
Italia

As soon as we receive your package, we will check the content and credit you the full purchase amount.

If you would like to return unsealed products to us, you can request a return label from us. Write us in your mail what order you are referring to and we will send you the desired label shortly afterwards.

Unfortunately, sometimes errors can occur during the checkout process.

Try again with another browser, or use an incognito window. Sometimes that helps.

If you wanted to pay on account, the order process can be blocked by our payment service provider. The best way to order is by advance payment or credit card if your payment method is not approved.

If these tips don't help, send us a mail. If you can take a screenshot of your problem, this will help us to solve your problem faster.

To enter a voucher code, put the products in the cart. Enter in the Cart and proceed to the checkout. On the right at the 3rd column, above the total, you will find "Coupon code available?", click on it and insert the code. As soon as you validate you will see an updated total.

Please observe that voucher codes will not work for already reduced products, like bundles and offers.

We have decided to limit the number of free shakers per order and customer to one each. Background: We want to protect the environment and use our packaging materials more efficiently. Many customers have also complained to us that they already have so many shakers at home.

We have different shakers in our shop which you can add to your shopping cart as part of your order.

We have decided to limit the number of free shakers per order and customer to one each. Background: We want to protect the environment and use our packaging materials more efficiently. Many customers have also complained to us that they already have so many shakers at home.

We have different shakers in our shop which you can add to your shopping cart as part of your order.

We process your order as fast as possible. Unfortunately that also means that you do not have much time to change your address.

The best option is to contact us directly by phone , with your order number and your new address ready :)

If you have received your tracking link, you will not be able to change your address through us. Here you have to contact the shipping service directly.

You can reach us here:

+39 023 54 02 948

We process your order as fast as possible. Unfortunately that also means that you do not have much time to change your address.

The best option is to contact us directly by phone , with your order number and your new address ready :)

If you have received your tracking link, you will not be able to change your address through us. Here you have to contact the shipping service directly.

You can reach us here:

+39 023 54 02 948

Our delivery takes between 5-6 working days.

We deliver to the following countries at the moment:

• Germany
• Austria
• Switzerland
• UK
• Finland
• Sweden
• Spain
• Italy
• France (mainland)
• Monaco
• Belgium
• Netherlands
• Denmark

Please let us know in case you would like to place an order to another European country. If the order value exceeds 150€ we could set up a shippment for you.

If your package has been delivered according to the tracking link, but you have not received anything, it is best to contact the delivery service immediately.

Sometimes there is an error in their system and the problem is solved immediately. If this is not the case, we advise you to initiate an investigation.

The package will officially be reported as missing. You are welcome to send us these documents and we will help you to get your goods as soon as possible.

If you have received a damaged delivery, we are very sorry. Please contact us via e-mail. To speed up the process, please send us the following information:

• List of damaged products
• Photo of the damage

If you have received a wrong delivery, we are very sorry. Please contact us via e-mail. To speed up the process, please send us the following information:

• Photo of the wrongly received products
• your order number

If you have received an incomplete delivery, we are very sorry.

First of all we recommend that you check if you have two tracking links in your account. Sometimes we have to send the products in separate packages. Maybe the rest of your order is already around the corner :)

If you only have one tracking link to your order and you are still missing things, please contact us via e-mail. To speed up the process, please send us the following information:

• which products are missing?
• your order number

I'm so sorry you didn't get your personalized booklet. Unfortunately, we do not put it in every order and therefore we cannot forward it to you.

I'm sure you'll get one for your next order.

To track your order, you can simply get an update on your user account under “my orders”. If your parcel is already on the way, you will receive a tracking link via email.

It can happen that the delivery status does not change immediately. The best thing is if you have a little patience here. It may be that it did not fit on the first truck during a pickup or is processed more slowly because of a public holiday.

If your link is not update for 3 days, please contact us.

The best way to do this is to send us your order number by e-mail and we will investigate it for you.

It can happen that the delivery status does not change immediately. The best thing is if you have a little patience here. It may be that it did not fit on the first truck during a pickup or is processed more slowly because of a public holiday.

If your link is not update for 3 days, please contact us. The best way to do this is to send us your order number by e-mail and we will investigate it for you.

Our delivery takes between 5-6 working days.

If your package has been delivered according to the tracking link, but you have not received anything, it is best to contact the delivery service immediately.

Sometimes there is an error in their system and the problem is solved immediately. If this is not the case, we advise you to initiate an investigation.

The package will officially be reported as missing. You are welcome to send us these documents and we will help you to get your goods as soon as possible.

We deliver to the following countries at the moment:

• Germany
• Austria
• Switzerland
• UK
• Finland
• Sweden
• Spain
• Italy
• France (mainland)
• Monaco
• Belgium
• Netherlands
• Denmark

Please let us know in case you would like to place an order to another European country. If the order value exceeds 150€ we could set up a shippment for you.

Our delivery takes between 5-6 working days.

We use different delivery services for different countries. If you scroll down in the cart you can see which delivery service will is used in the country you are ordering to.

Delivery costs vary according to country, delivery amount and loyalty status. You will see the exact amount you have to pay in your basket before check out.

Understanding which is the best Shake for you is not always that easy. Here is a brief overview on our Protein Shakes to help you understand which one is the best for you:

Understanding which is the best Shake for you is not always that easy. Here is a brief overview on our Protein Shakes to help you understand which one is the best for you:

Whey

Whey protein is known for being readily available to the body and for its high essential amino acid content. These advantages make it the ideal protein after physical strain of strength or endurance training. A supply of protein building blocks is important to accelerate protein synthesis, thus stimulating anabolic (muscle building) processes in the body. Whey protein is naturally gluten-free. May contain traces of gluten due to being produced in an environment with other gluten-containing products.

Shape Shake

The Shape Shake is a bit different. In addition to whey (whey = Whey;)) it also contains 25% casein. Casein is metabolized more slowly and thus keeps you full for longer. In addition, it contains inulin (fiber), which promotes satiety and has a positive effect on your gut health, as well as L-carnitine (amino acid compound), which boosts fat burning and supports you in body shaping. Our Shape Shake offers you the ideal basis for a healthy weight loss or to keep your weight.

Vegan shake

You want to increase your protein intake, but if possible do it without animal products or lactose? Then the vegan protein is right choice for you. We extract the protein from peas, sunflowers, hemp and rice. The special combination of these proteins allows the vegan shake an ideal coverage of all essential amino acids. In terms of biological value, the vegan protein does not have to hide behind its animal counterpart, the whey protein. Depending on how you use the product, you can use it for weight loss or for building muscle.

3K shake

The 3K Shake contains both whey protein, as well as casein and egg white. As a result, this shake ensures both rapid and sustainable protein supply. Combining these three ingredients delivers high-quality proteins over both the short and long term. Whey provides the body with valuable and quickly available proteins immediately after exercising. The 3K Shake is thus ideal for building muscles.

Organic protein

Our organic protein consists of 80% of the long-available casein and 20% of whey protein. In addition, it is 100% organic certified and therefore sweetened exclusively with organic raw cane sugar and flavored with real vanilla or cocoa powder. The ingredients for our organic protein come from certified organic farming and it is therefore perfect for you, if you value a bio-label. It's best to take the protein in the evening to keep your muscles and body healthy for about 7 hours.

Our Shape Packs help you achieve your fitness goals. The Shape Pack is especially recommended for beginners. In addition to the Shape Shake, our bestseller in the area of conscious and fit nutrition, the Shape Pack also contains our Organic Chia Seeds, Organic Protein Porridge, and Organic Coconut Oil. With our Shape Pack you can focus your whole day on your fitness goal when it comes to nutrition. It starts with a delicious Protein Porridge for breakfast. Our Coconut Oil is perfect for frying vegetables, fish, or meat, and Chia Seeds are a great source of dietary fiber that can be mixed with yogurt, quark, muesli, or shakes.

Our Shape Shake doesn't steal your lunch's thunder. Or forbid you from having your beloved snacks. Instead of calorie sins and sugar bombs, sip Shape Shake with pleasure. Whenever you feel like snacking.

Click here for our shape package

The Shape Pack Pro is perfect for advanced fitness nutrition gurus or for anyone who wants to go all out :). In addition to the items from the small Shape Pack, the Shape Pack Pro also includes our Energy Aminos and L-Carnitine, which increase your physical and mental performance. They help motivate you pre-workout, but can also boost your performance at work or in your daily life, which can be pretty stressful too. L-Carnitine stimulates your fat metabolism and thus supports your fit lifestyle. Of course, this is especially effective in combination with exercise. In addition and free of charge you'll also receive the Shape Guide with the Pro Pack. The Shape Guide includes lots of great recipes, workouts, and tips, as well as a nutrition plan and a workout plan. You can also buy the Shape Guide on its own. Find the Shape Pro Pack here.

Here you can find the Pro Package

Our muscle building packages contain an unbeatable combination of products for muscle building. In the normal muscle building package, The Whey provides you with high-quality protein, creatine helps you to increase strength and glutamine you use for a good regeneration after training.

If you want to go all the way when building muscle, then grab the PRO package. Here you get in addition to the whey and creatine also the Energy Aminos, Recovery Aminos and Instant Oats. Energy Aminos increase the supply of nutrients and oxygen to your muscles. Recovery Aminos help you to quickly regenerate your muscles. This way you will be fit for your next training session faster. You can use the instant oats in a shake to slightly increase your calorie intake. Drinking calories is better :) Here you come directly to the package

Here you can find all the information about workout plans: https://www.foodspring.co.uk/workout-plan

During breastfeeding and pregnancy you have an increased calorie requirement, which you should definitely cover.  Only then you and your baby are sufficiently supplied with all nutrients. A healthy and balanced diet and plenty of exercise are essential.

In general you should refrain from the addition of dietary supplements during pregnancy. But you can consume our proteins and snacks without hesitation.

With a fructose intolerance you can use the following products:

• Whey, 3K, Shape Shake, Cocowhey (the fruit flavours result from the aromas and the contained citric acid should be present in minimal amounts, so no problems should arise)
• vegan protein
• Organic Protein (If you are sensitive to sugar due to your fructose intolerance, you should be careful here)
• (Protein Muesli Date-Nuts) (contains 15% chopped dates, depending on how sensitive you are, the muesli may or may not be tolerated. Maybe you can use the cereal as topping, then you reduce the amounts a little bit)
• all supplements except Energy, Recovery and Sparkling Aminos
• Porridge: chocolate or vanilla flavour
• Soy Flakes
• coconut chips
• Beef Jerky
• peanut butter
• coconut oil
• Dried Veggies
• chia seed
• Superfood blends Energy and Cleanse
• Pancakes, Brownies, Baking Protein, Instant oats, Stevia Drops
• tea

With products such as smoothie balls or cereals containing fruits or dates, it depends on how sensitive you are to fructose.

If you are lactose intolerant, you can consume the following products from our shop:

These products are completely lactose-free:

• Beef Jerky
• vegan protein
• protein flakes
• Energy, Recovery and Sparkling Aminos
• all supplements
• Crunchy Fruits and Veggies
• coconut chips
• Nuts&Berries
• paleo bar
• instant oats
• protein muesli
• Peanut butter, coconut oil
• superfood blends
• Smoothie Balls
• chia seed
• goji berries
• Stevia Drops

These products contain small amounts of lactose (here your personal sensitivity determines whether you tolerate the products):

Whey (approx. 3 g), 3K (4-5 g), Bio, Shape Shake (approx. 3-4 g) (the shake all contain small amounts of lactose. Depending on how strong the intolerance is, you may still react to it. The Whey and the Bio Shake contain the least lactose)

Protein Bar (again, depending on sensitivity. The bars all contain less than 4 g lactose per 100 g)

Brownies and pancakes (depending on sensitivity, but only 2-4 g lactose) protein bread (the bread should contain max 1 g lactose per 100 g)

Protein Balls (very small amounts, per 100 g approx. 1 g lactose)

Cocowhey (very small amounts, per 100 g approx. 1 g lactose)

baking protein (very small amounts, per 100 g approx. 1 g lactose)

Here you can find a list of all products without gluten:

• All Protein Shakes (Shape

We often recommend our vegan protein to customers who otherwise consume a relatively large number of animal products.

This way you can also offer your body a plant-based protein source. Of course, this does not mean that this is the only protein powder that fits you.

With the help of our body check we try to give you tips and recommendations that are as accurate as possible. Write us, if you would like more information about your recommendation :)

We will send you the evaluation of the body check shortly after you have completed everything and sent it to us. If we receive many requests at the same time, this process can take up to an hour. However, if you have entered your e-mail address correctly, the mail should reach you shortly.

We have created our body check together with a team of qualified nutritionists. It is subject to a comprehensive questionnaire, which is linked to a complex algorithm with subsequent product recommendations. With this, based on your information, we can give you first recommendations.

The body check is great if you want to know what exactly you must do to get closer to your goal. Of course, it can always be that the recommendation does not quite fit your ideas. Contact our experts personally and we will go through it together.

During breastfeeding and pregnancy you have an increased calorie requirement, which you should definitely cover. Only then you and your baby are sufficiently supplied with all nutrients. A healthy and balanced diet and plenty of exercise are essential.

In general you should refrain from the addition of dietary supplements during pregnancy. But you can consume our proteins and snacks without hesitation.

With a fructose intolerance you can use the following products:

• Whey, 3K, Shape Shake, Cocowhey (the fruit flavours result from the aromas and the contained citric acid should be present in minimal amounts, so no problems should arise)
• vegan protein
• Organic Protein (If you are sensitive to sugar due to your fructose intolerance, you should be careful here)
• (Protein Muesli Date-Nuts) (contains 15% chopped dates, depending on how sensitive you are, the muesli may or may not be tolerated. Maybe you can use the cereal as topping, then you reduce the amounts a little bit)
• all supplements except Energy, Recovery and Sparkling Aminos
• Porridge: chocolate or vanilla flavour
• Soy Flakes
• coconut chips
• Beef Jerky
• peanut butter
• coconut oil
• Dried Veggies
• chia seed
• Superfood blends Energy and Cleanse
• Pancakes, Brownies, Baking Protein, Instant oats, Stevia Drops
• tea

With products such as smoothie balls or cereals containing fruits or dates, it depends on how sensitive you are to fructose.

If you are lactose intolerant, you can consume the following products from our shop:

These products are completely lactose-free:

• Beef Jerky
• vegan protein
• protein flakes
• Energy, Recovery and Sparkling Aminos
• all supplements
• Crunchy Fruits and Veggies
• coconut chips
• Nuts&Berries
• paleo bar
• instant oats
• protein muesli
• Peanut butter, coconut oil
• superfood blends
• Smoothie Balls
• chia seed
• goji berries
• Stevia Drops

These products contain small amounts of lactose (here your personal sensitivity determines whether you tolerate the products):

Whey (approx. 3 g), 3K (4-5 g), Bio, Shape Shake (approx. 3-4 g) (the shake all contain small amounts of lactose. Depending on how strong the intolerance is, you may still react to it. The Whey and the Bio Shake contain the least lactose)

Protein Bar (again, depending on sensitivity. The bars all contain less than 4 g lactose per 100 g)

Brownies and pancakes (depending on sensitivity, but only 2-4 g lactose) protein bread (the bread should contain max 1 g lactose per 100 g)

Protein Balls (very small amounts, per 100 g approx. 1 g lactose)

Cocowhey (very small amounts, per 100 g approx. 1 g lactose)

baking protein (very small amounts, per 100 g approx. 1 g lactose)

Here you can find a list of all products without gluten:

• All Protein Shakes (Shape

Currently our focus in athlete sponsoring is exclusively on German top athletes from the functional training scene. In the long term we will definitely expand our sponsoring activities in the competitive sports sector.

You are welcome to send us some information about yourself and your activities. We will get back to you as soon as possible.

You have a profile around sports and nutrition with at least 30,000 followers? Great! Write us an email with your links and we will get back to you as soon as possible.

Thank you for your interest. Please send us an e-mail directly to B2B@foodspring.com and we will contact you. Feel free to indicate which business you belong to.

After you have bought your gift voucher online, it will be sent to you by e-mail. This may take a few hours.

Did you check your spam folder? It's best to wait a few hours, because sometimes it can take a while. If you haven´t received a voucher after 3 hours, please contact us and we will send you the same voucher again.

To redeem your gift card, you would first have to create a customer account or log into your customer account. Then you can deposit your voucher as follows:

On the gift card you will find an individual code that you can redeem immediately. Simply enter the code in the shop credits/gift vouchers area which you can find under your customer account. The value of the gift voucher will be added to the shop credit and can be used during the next orders.

You can enter the voucher code in your order overview. (You will get to the order overview after you have clicked on "Checkout" in the shopping cart).

Directly above the green field "BUY NOW" there is a grey font saying, "coupon code available?" If you click on it, you will find the field for entering a coupon code.

Unfortunately it is not possible to redeem several vouchers.

With the newsletter you must confirm your registration once more. The confirmation is sent to you via e-mail. When you have done this, you will receive your Welcome Voucher.

The best way is to first have a look at the conditions of the voucher.

It may only be valid for new customers, or it may have a minimum order value, or it may already have expired.

In addition, vouchers do not apply to discounted prices. So, if you only have packages in your shopping cart, no further discount will be applied here.

If you have credit on your customer account please activate it in your basket. After you placed all the items you want to purchase in your basket, you have to descend to the bottom of the page. Here, a small button will allow you to activate your credit. You could also choose to keep the money on your account for a later purchase.

Once you activate it, the credit will be taken off of your basket value at the checkout page.

You can view and activate your credit at the bottom of your shopping cart.

Go to your shopping cart and scroll down. There you can see which balance is credited to your account, and you can activate it with one simple click. The total amount of your order will then be adjusted.

You can enter the voucher code in your order overview. (You will get to the order overview after you have clicked on "Checkout" in the shopping cart). Directly above the green field "BUY NOW" there is a grey font saying, "coupon code available?" If you click on it, you will find the field for entering a coupon code.

With the subscription you can order your favorite products regularly to your home without any effort. You can assemble your products as you like and determine the delivery interval yourself. You can change the interval at any time or skip a delivery if you are on holiday.

If you wish to cancel your subscription, you can contact us and we will cancel the recurring order for you.

We will be happy to change the interval of your subscription for you. Just write us an email with the desired interval and we will take care of your request. It's best to add the subscription number as well, that makes it easier for us :)

We will gladly cancel or pause the interval of your subscription for you. Just write us an email with your request and we will take care of it. It's best to add the subscription number as well, that makes it easier for us :)

Unfortunately, it is not yet possible to change the products in your subscription. Contact us if you want to cancel your current subscription and if you wish we can start a new one for you.

It often takes a bit of time before your points are credited to your account. So, if you've just placed an order, it may take a while before you get your points. If you referred someone, that person must place an order before you earn points.

With the VIP number you can make contact directly to one of our experts with minimal waiting time and we will help you immediately.

When you create an account with us, you earn points with every order.

You can also earn extra points by referring friends and quickly gain benefits.

You will find a button at the end of every newsletter mail to unsubscribe from the newsletter. After you have clicked on it, you will be unsubscribed from the newsletter. If it does not work, please write an email to our service asking you to unsubscribe and you will immediately be removed from our mailing list.

Our newsletter is of course free of charge. You will receive regular information about offers, helpful tips around the topics training and nutrition, as well as information about discount campaigns.

With the newsletter you must confirm your registration once more. The confirmation is sent to you via e-mail. When you have done this, you will receive your Welcome Voucher.

You can enter the voucher code in your order overview. (You will get to the order overview after you have clicked on "Checkout" in the shopping cart).

Directly above the green field "BUY NOW" there is a grey font saying, "coupon code available?" If you click on it, you will find the field for entering a coupon code.

Our newsletter is of course free of charge. You will receive regular information about offers, helpful tips around the topics training and nutrition, as well as information about discount campaigns.

You will find a button at the end of every newsletter mail to unsubscribe from the newsletter. After you have clicked on it, you will be unsubscribed from the newsletter. If it does not work, please write an email to our service asking you to unsubscribe and you will immediately be removed from our mailing list.

With the newsletter you must confirm your registration once more. The confirmation is sent to you via e-mail. When you have done this, you will receive your Welcome Voucher.

You can enter the voucher code in your order overview. (You will get to the order overview after you have clicked on "Checkout" in the shopping cart).

Directly above the green field "BUY NOW" there is a grey font saying, "coupon code available?" If you click on it, you will find the field for entering a coupon code.

If you want to refer a friend, proceed as follows:

1. you have the possibility to send a personalized link to your friends, family, etc. in your user account under the menu item "Refer friends".
2. your friend must register with us via this link (important, otherwise the mechanics and the system will not work) and then place an order. Remember that without the minimum order value of 40.00 € it will also not work. If all the steps have been followed, you will be able to redeem your 15.00 € credit.
3. With every new customer you successfully refer, you will also receive 15.00 € credited to your user account.

The Friends-Attract-Friends program is not yet possible across countries. You can only invite friends who order on the same country site e.g. foodspring.co.uk

The Friends-Attract-Friends program is not yet possible across countries. You can only invite friends who order on the same country site e.g. foodspring.co.uk

Sometimes it can take a few days until the points are credited to your account. If this is not the case after 2-3 days, you are welcome to contact our customer service.

Sometimes it takes some time until the invitation email arrives. If you still don´t have an email from us after 2-3 days, please contact our service.